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Redemption Download Instructions

Digital downloads are generally not available for immediate download on your mobile device. Due to the way some mobile operating systems handle audio and video files, the file(s) cannot be downloaded directly to your phone or tablet. You may be able to stream your media, but if there is any break in connection, you may experience difficulty with playback.

We recommend you download the files directly to a computer and then transfer them to your mobile device for playback.

To download directly to your computer please see the instructions below for your operating system.

MAC:

If you have purchased digital media that contains more than one file, you will download a .zip file that contains the entire package. Once the download is complete, you will find it in your default download location.

Before you add files to your media player’s library, you must first “extract” the files. If you double-click on the .zip package you have downloaded, Archive Utility should appear and automatically extract your files. If double-clicking does not work, please try the following:

1. Right-click on the .zip package, and select Open With > Archive Utility (default)

2. Archive Utility will appear on your screen and will show the progress of the extraction.

3. Archive Utility will appear on your screen and will show the progress of the extraction.

You can now play your media by adding the unzipped files to the media player of your choice.

PC:

If you purchased digital media that contains more than one file, you will download a .zip file that contains the entire package. Once the file has completed downloading, you will find it in your default download location.

Before you add files to your media player’s library, you need to extract the files.
To do so, please try the following:

1. Right-click on the .zip package, and select Extract All

2. A window will appear, asking where you would like to extract your files. The default location
is the same folder where the .zip package is located. Click Extract to begin the process.

3. A progress bar will appear once the process has begun.

4. Once the files have been extracted, they will appear in a folder located in the same location as the original .zip file.

You can now play your media by adding the unzipped files to the media player of your choice.

If you still need assistance please email help@twoseventwo.us